Delivery Policy

EC1 Lighting undertakes to deliver services purchased and paid for without undue delay, excluding situations where there are external circumstances beyond our control affecting the delivery of service.

In the case of delivered physical products, we will ship the items required as soon as they are available in stock. If they are in stock, shipment would typically occur within 24 hours of an order being placed.

In the event of any damage occurring to the goods while in transit, these MUST be notified within 3 working days, otherwise the case cannot be taken up with the delivery company, and we disclaim liability in any such case.

Refunds, Replacements and Cancellations

Customer satisfaction is very important to us at EC1, but we accept that there are circumstances that may arise which may result in you wanting to cancel or return a service or product. While we will always do our best to resolve the situation in the fairest manner possible, we do have a number of general policies which will be relied upon in the event of a disagreement which cannot be resolved amicably.

Purchases by Consumers/Individuals ("B2C")

If you are a consumer rather than a business customer you are entitled to your statutory rights, including a 7 day cooling off period. During this time you may cancel any agreements you have made and you will be refunded your payment(s) less any nonrefundable charges for deposits/bespoke works (see below).

Refunds

EC1 operates a refund policy on a qualification basis.

Each case is examined on an individual basis in order to examine if a refund is suitable. In certain cases, products are nonrefundable (see below). In other cases, a credit may be issued which can be used when purchasing other products or services from us.

Cases in which we will only consider offering a credit include (but are not limited to) customer error in purchasing the wrong item or failures due to circumstances beyond our control.

As a rule of thumb, no refunds are possible on any electrical work that has been carried out to the customer's original specification before the work commenced.

Replacement

We may, at our discretion, replace or repair rented equipment and or parts of equipment if they are found to be operating outside of normal tolerances, provided that they have not been damaged by the direct or indirect action of the affected customer.

In the event that a physical product has been delivered to the customer, all such products will have a minimum of three months return to base warranty unless otherwise stated - during this period we will, at our discretion, repair or replace defective parts and return a fully functional product to you. Shipping costs for returning the product to us remain the liability of the customer.

Cancellations

Should you choose to cancel before any service has been provisioned, and before any nonrefundable costs have been incurred by us, we will at our discretion choose to offer a refund.

If you choose to cancel partway through a minimum-term contract agreement which we were not in breach of (after any applicable cooling off period has elapsed), you will still be liable for any fees governed by that contract for the remainder of the term of the agreement - this is non-negotiable.

We reserve the right to levy a £10 administration fee against cancellations, and any refunds or service credits will be net of that fee if it is so levied.